PROSPEERA — Privacy Policy

When you use the PROSPEERA app and website, we collect the following categories of personal and sensitive data:

• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.

Your data is used strictly to operate and improve the service, specifically:

• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To respond to your support requests and doubts.
• To create, secure and maintain your account.
• To meet our legal, tax and accounting obligations.
• To process payments and issue invoices and receipts.
• To detect and prevent fraud, abuse and policy violations.

We do not sell your personal data. We share limited data only with the service providers needed to run PROSPEERA:

• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Razorpay — our payment processor, to take payments and issue refunds.

These providers act on our instructions and may not use your data for their own ends.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

With respect to the data PROSPEERA holds, you can:

• Withdraw consent for any non-essential processing at any time.
• Access a copy of the personal data we hold about you.
• Delete your data, subject to legal retention requirements.
• Correct information that is inaccurate or out of date.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use PROSPEERA after the update, you agree to the new policy.

For any privacy question, concern or grievance, reach our team at support@igniterapp.com. Grievances are acknowledged quickly and resolved within the periods required under India’s DPDP Act.